FAQs | Homekrew : Homekrew

How do I make a booking?

You can make a booking through the HomeKREW app, or on the web. We’ll collect a few personal details (like your name and phone number), your address (so a professional is able to find your home), and your payment information (because anything else is so old school). After that, we’ll send a confirmation email, and if you haven’t already, you can download the app to access location tracking, tipping, and more!

To get a quote, simply start making a booking. Once we know some details about your needs, we’ll show you the price. Keep in mind that bookings carry a two-hour minimum.

Do I need to be home?

Whether or not you’re home during your booking is up to you! When you make a booking, you’ll be prompted to give your professional entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the booking. Whatever you’re most comfortable with is fine.

In any case, please don’t forget about your bookings. We’ll remind you with an email, a text message or a push notification – depending on your country, but if your professional can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged the full cost of the booking.

How does KREW work?

Get everything done with just a few touches.

We are a platform that matches everyday people looking to buy services revolving around their homes with expert professionals in the field. These professionals have been vetted and pre-screened before they are onboarded Home KREW. The platform provides instant pricing, enabling service requesters to book within seconds.

Ready to change how you get stuff done around the house?

Start by downloading the app
Select the service you want to book. We’ll double-check to make sure we’re available in your area.
Pick a time that works for you
We’ll take payment electronically, through the magic of the internet, and confirm your booking.
On the big day, a background-checked and highly-rated professional will arrive at your home ready to get the job done right.

That’s all – we eagerly wait to see you soon.

How do I make an account?

When you make your first booking, we’ll create a Home KREW account for you. Alternatively, if you sign up using Facebook, that’ll also create an account.

What’s the cancellation policy?

Reschedule any booking for free with at least 24 hours notice. However, rescheduling or skipping a booking with short notice can cause the professionals using our platform to lose valuable work. Therefore, if you make a change to a booking between 2-24 hours of the booking start you’ll be charged a fee (AED). If you skip or cancel within two hours, the charge of the booking won’t be refunded.

How do I contact Home KREW?

Our customer experience team uses email to handle the vast majority of cases. The more detailed you are, the faster we’ll be able to help you. For urgent issues, we aim to respond within minutes. You can email us at [email protected]

Should I tip the professional visiting?

Tipping is optional and the amount is completely at your discretion.